Terms & Conditions
Welcome to Bonanzino, your gateway to exciting online gaming experiences! Before you dive into the world of live casino games and slots, please take a moment to review the legal information below. By accessing and using Bonanzino, you agree to be bound by these terms.
General Terms and Conditions
These terms apply to all aspects of your interaction with Bonanzino. Let’s break it down:
Product-Specific Terms:
Depending on which gaming product or service you’re using, there are specific terms that apply. You’ll find these alongside the relevant game details.
Game Rules:
Each game has its own set of rules – the “House Rules.” Make sure to familiarize yourself with them before placing your bets.
Privacy Policy and Bonus Policy
In addition to the above, our Privacy Policy and Bonus Policy are essential components of the overall “Terms and Conditions.” They outline how we handle your data and any bonuses you may receive.
Should any conflicts arise between different parts of our terms, the General Terms and Conditions take precedence.
Who are we?
When we say “we,” we’re referring to the Group of Companies that provide Bonanzino And when we say “you,” we mean our valued customers – the players who register with us to access the exciting world of Bonanzino.
Here’s a quick rundown of the Group of Companies details:
bonanzino.com is owned and operated by Crackerjack Entertainment N.V., Reg No. 162757, having its registered address at Luikertuintjeweg Z/N (Zuikertuin Tower), Willemstad, Curaçao. bonanzino.com is licensed and regulated by the Government of the Autonomous Island of Anjouan, Union of Comoros and operates under License No. ALSI-202408009-FI1. bonanzino.com has passed all regulatory compliance and is legally authorized to conduct gaming operations for any and all games of chance and wagering.
Somango Services Limited, having its registered address at Avlonos 1, Maria House, 1075, Nicosia, Cyprus, is a wholly owned subsidiary of Crackerjack Entertainment N.V., which provides management, payment and support services related to the operation of the website.
Applicability of Terms and Conditions
Before you dive into the action, take a moment to understand the rules. Here’s what you need to know:
Read Carefully:
The general terms, product-specific conditions, and game rules are essential. Print them out and keep them handy along with confirmation emails, transaction details, and payment methods relevant to your Bonanzino experience.
Our Contract:
We won’t file our contract with you, so it’s a good idea to print it for your records.
General Terms and Conditions:
Yes, they’re lengthy, but they’re important.
Click on the links below to access the sections with relevant information for you as a player of Bonanzino:
When you access or use Bonanzino, you automatically accept our Terms and Conditions. By checking the box on the registration form or continuing to use our websites, you’re entering into a contract with us. Here’s what you need to know:
Changes to Terms:
We reserve the right to update the Terms and Conditions. Rest assured, we’ll notify you of significant changes – either via email or with a prominent notice on our websites.
Stay Informed: It’s your responsibility to periodically review the Terms and Conditions. Make it a habit to check them whenever you access or use Bonanzino.
Acceptance of Changes:
If we make changes that you don’t agree with, you can stop using the relevant part of Bonanzino or close your account. However, any bets or wagers made before the change will follow the pre-existing Terms and Conditions.
Effective Date: These Terms and Conditions have been in effect since May 3, 2024, and they replace any previous versions.
1. You and your responsibilities at Bonanzino
As a valued participant in the world of online gaming, here are your responsibilities:
Age Verification: You confirm that you’re over 18 and meet the legal age for gambling in your country. It’s essential not to participate if you’re underage.
Mental Capacity: You acknowledge that you have the mental capacity to take responsibility for your actions and enter into a legally binding agreement with us.
Eligibility: Employees of Bonanzino, its licensees, distributors, and affiliates can’t participate (except for testing purposes).
Legal Compliance: Ensure compliance with local or national laws before registering or dealing with us. Some countries prohibit gambling.
Jurisdiction Restrictions: Don’t access Bonanzino from jurisdictions where it’s prohibited. Citizens of certain nations may also face restrictions.
Our Responsibility: We won’t be liable for your breach of any laws.
No Offer in Prohibited Areas: Our propositions and materials don’t constitute an offer where gambling is illegal.
Our Rights: We reserve the right to refuse winnings, close accounts, or suspend access if you violate these terms. We may also block access to Bonanzino in specific territories.
Personal Entertainment: Your interest in Bonanzino should be personal, not professional. Enjoy it for your own entertainment.
Risk Awareness: Understand that using Bonanzino involves financial risk, and you accept responsibility for any losses.
Consent: By participating, you consent to the provision of Bonanzino by the various companies involved.
2. Opening an account
Create Your Account: Open a “Customer Account” with us. This account will give you access to all the exciting products we offer.
Product-Specific Terms: Remember, each product has its own specific terms and rules. You’ve already accepted these by opening your Customer Account.
Payment Methods: When submitting credit card or other payment details, ensure they’re in your name. We assume you’re doing so.
Funds Handling: Funds in your Customer Account aren’t held in a specific trust arrangement. Unfortunately, this means no interest accrues.
One Account per Customer: Only one account per person is allowed. If we find duplicate accounts, we’ll close them.
Mistaken Credits: If funds are mistakenly credited, we’ll adjust accordingly. Using these funds for bets may void them.
Withdrawal Reimbursement: If you withdraw mistakenly credited funds, you must reimburse us. We can set off subsequent deposits to cover this.
Need Help?: Our Customer Support Team is here for you. Contact them if you need assistance opening your account.
3. Customer information log-in details and use of Customer Account
When you open a Customer Account, follow these guidelines:
Choose Wisely: Pick a secure username and password. You can change your password anytime in your account settings.
Keep It Safe: Your username and password are your responsibility. Bets made by others with this info are valid.
Accurate Information: Ensure all details you provide are accurate and up-to-date. Especially for transactions like deposits or withdrawals.
Personal Use Only: Don’t let anyone else use your account, especially if they’re underage.
Lost Credentials: If you suspect someone has your login details, contact our Customer Support Team immediately.
Privacy Policy: For more details, check out our Privacy Policy.
4. Age & Identity verification
When you apply for a Customer Account, we take steps to verify your identity and ensure a secure experience. Here’s how it works:
Third-Party Verification: We may share the information you provide with authorized third parties. They’ll check it against databases (public or private) to confirm your identity and card details.
Your Consent: By applying for an account, you agree that we can process, use, record, and disclose the personal information you provide.
Age Confirmation: We verify your age to ensure you’re 18 or older (or meet the legal gambling age in your country). If you use a payment method available to underage individuals, we’ll block deposits or withdrawals until verification is complete.
Documentary Proof: If electronic verification isn’t possible, we may ask for additional proof. This could include a copy of your passport, driver’s license, utility bill, or other relevant documents.
Account Access: You won’t be able to use your account or withdraw winnings until verification (identity, card details, and age) is complete. If we can’t verify, we’ll suspend your account.
Underage Verification: If age checks reveal you’re underage, we’ll return your stakes but won’t pay any winnings.
Random Security Checks: We may perform checks anytime to ensure security. Additional documentation may be requested.
Recorded Communications: For security and protection, calls, emails, and live chats with our customer support team may be recorded and monitored.
5. Anti-Money Laundering and other security checks
To ensure compliance with relevant laws and maintain security, we conduct specific checks. Here’s what you need to know:
Deposits and Winnings: We reserve the right to refuse deposits or withhold winnings until these checks are completed.
Exceeding Daily Limits: If you want to withdraw funds beyond our daily limits, contact our payments team. Additional documentation may be required.
Source of Deposits: Funds deposited into your Customer Account must come from legitimate sources. We’ll notify authorities if we detect any criminal or illegal activity.
6. Electronic Funds
When you log in to your account, you'll see the current balance of cleared funds available for use. By accessing your account, you agree to receive this information on our website. Additionally, you acknowledge that all transactions, including deposits and withdrawals, are managed through your Customer Account. The account is updated regularly through a process that compares the data from various products with the actual funds held by us, which are then credited to your account.
7. Withdrawals and deposits, what you need to know!
When it comes to managing your funds at Bonanzino, here are the key points:
Payment References: Any payments or withdrawals from your Customer Account are handled through our payment systems and processes.
Options Available: We offer various methods for deposits and withdrawals. Check our FAQ section for details on payment options, charges, limits, and processing times.
One Payment Method: You can register only one payment method at a time on your Customer Account.
Withdrawal Frequency: Generally, you can withdraw funds once a week, provided all payments are confirmed and verification procedures are met. Frequent withdrawals may incur transaction fees.
Origin of Withdrawals: Whenever possible, withdrawn funds are credited back to the original deposit source. If not feasible, alternative methods will be used, with additional security verification if needed.
No Fund Transfers Between Customers: Funds cannot be transferred between different Customer Accounts.
Credit Card Transactions: Some credit card companies treat gambling transactions as ‘cash,’ potentially incurring fixed charges or interest from the payment date.
Bank Charges: Repeated deposits and withdrawals without sufficient play on a Games Product may result in associated bank charges debited from your Customer Account.
Currency Exchange: We may charge a reasonable commission for currency exchanges if we suspect misuse of exchange rate fluctuations. Our rates are based on daily rates from www.xe.com.
8. Dormant & Inactive Customer Accounts
If you haven’t logged into your Customer Account or used it for three consecutive calendar months, it will be considered dormant or inactive. The same applies if we’ve suspended your account during that time.
Here’s what happens:
Administration: Dormant or inactive accounts are handled according to relevant laws and regulations.
9. Suspending & Closing an Account
At times, we may find it necessary to suspend your account or restrict access to the funds in your customer account. This means that your money might temporarily be unavailable for use or withdrawal.
Why Might Your Account Be Suspended?
Security Concerns: If we suspect any security breaches related to your account, we may suspend it.
Unlawful Activity: If your account is being used for illegal or fraudulent purposes (including money laundering), we’ll take action.
Charge-Backs: Frequent charge-backs on your account could lead to suspension.
Collusion or Cheating: Involvement in any form of cheating or collusion may result in account suspension.
Age Restrictions: If you’re under 18 or reside in a jurisdiction where our services are illegal, we may suspend your account.
Our Approach to Suspension and Closure
We strive to investigate and address any suspension promptly, considering legal and regulatory obligations. While we work on resolving the issue, we may continue the suspension or choose to close the account at our discretion. If you file a complaint and provide reasonable proof within three months of suspension, we’ll lift the restrictions. We’ll notify you before closing your account unless circumstances prevent us from doing so.
Your Right to Close Your Account
You can close your customer account anytime, as long as there’s no outstanding balance. Simply reach out to our Customer Service Team to express your intention to close the account. We’ll transfer the remaining funds to you using a method we determine.
Charge-Backs and Account Closure
Attempting to charge back deposited funds violates our terms and conditions. Such actions may lead to account suspension or closure. We reserve the right to retain any balance (including winnings) to offset charge-back liabilities.
Lost Access to Funds
If you lose access to your funds due to criminal activity, we’ll handle it according to applicable laws.
Remember, these provisions complement any other rules specific to our games or products. In case of conflicts, the stricter rules prevail.
10. Player limits and Self-Exclusion
When you make your initial deposit and at any subsequent time, you have the right to establish certain limits for your account. These limits can include deposit amounts, betting limits, table limits, or loss limits. We provide these features in accordance with our Responsible Gaming Policy, and it’s essential to follow the outlined procedures.
- Deposit Limits: After setting any limits, make sure to log out and log back in to ensure they are activated.
While we take reasonable precautions to enforce the limits you set, we cannot be held liable if you bypass our procedures (e.g., by adding funds exceeding your limit).
Self-Exclusion: For a majority of customers, gambling is enjoyable. However, for a small number, it may become problematic. If you wish to restrict your gambling, we offer a formal self-exclusion process. You can choose a self-exclusion period ranging from 6 months to permanent exclusion. Alternatively, opt for a shorter break (1 week to 3 months) if you need time away from gambling. During the exclusion period, no deposits, bets, or access to our games are allowed.
Long-Term Self-Exclusion: If you self-exclude for 12 months or more, we’ll close your customer account.
Any remaining balance will be returned to you, and we’ll remove you from our mailing lists. Self-exclusion cannot be reversed (except during a cooling-off period), and you cannot open a new account.
Reopening Your Account After Self-Exclusion: After the exclusion period expires, you can request to reopen your account. We’ll provide a 1-day cooling-off period before granting access to the platform. During this time, you can decide whether to maintain the exclusion.
How to Set Limits or Self-Exclude: Log in to your customer account to access these features. We’ll promptly process your request and confirm via email.
Important Note on Self-Exclusion
Various software tools are available for self-exclusion. Seek professional help if you’re uncomfortable with your gambling behavior. While we take precautions to prevent access during self-exclusion, we cannot guarantee it. Self-exclusion from our platform doesn’t apply to other similar services. If you continue gambling elsewhere, it’s your responsibility to self-exclude from those services. Attempts to circumvent exclusion may result in permanent account closure.
11. Placing your bets or wagers
When using our Games Products, you can place bets or wagers up to the amount deposited in your customer account. We don’t offer credit accounts.
- Responsibility and Accuracy: Before confirming any bet or wager, it’s essential to verify that your instructions are correct.
You’re responsible for ensuring that your bets accurately reflect your intentions. We don’t accept responsibility for any mistakes you might make during the process.
Charging Your Account: When you offer a wager and it’s accepted on a Games Product, the corresponding amount is deducted from your customer account.
Electronic Records and Validity: In case of disagreements about bet details or outcomes, our electronic records prevail.
A bet becomes valid only after electronic confirmation of acceptance and generation of a Hand or Game Identification number.
- Our Final Authority: Our records serve as the ultimate authority for determining the validity and terms of your bets or wagers.
We reserve the right to refuse, void, or withhold settlement for various reasons, including: * If you’re under 18 or below the legal gambling age in your country. * Involvement in illegal or unacceptable activities (fraud, money laundering, collusion, etc.). * Residing in a jurisdiction where our Games Products are illegal.
- Payouts and Winnings: We’ll pay out winnings genuinely won according to these Terms and Conditions.
All winnings will be credited to your customer account.
12. Random number generator Software and computer transmissions
Your interaction with our platform Bonanzino relies on the satisfactory operation of computer systems and networks, including communication media. However, we cannot guarantee uninterrupted availability or absolute accuracy at all times. Instructions and responses travel over the Internet or other connecting media, which neither you nor we control. We assume no responsibility for any malfunction or inadequacy related to these connections. We make reasonable efforts to address system failures or malfunctions promptly. Specific consequences (such as interrupted play) are outlined in Product-Specific Terms, or Game Rules. Our records serve as conclusive evidence for all transactions, including their nature and value.
Random number generator (RNG) software determines outcomes for bets or wagers on Games Products (excluding peer-to-peer games). The records from this software are final and binding.
Client Software and Your Responsibility
Any Client Software provided or downloaded for connecting to a Games Product is considered your input software. Information delivered through it is binding on you.
Security and Privacy
We recognize the importance of security. We employ secure technology to protect information submitted by customers during operations and communications. Our systems include anti-denial-of-service (DOS) and anti-distributed-denial-of-service (DDOS) protection, as well as anti-virus measures. We handle information in accordance with our Privacy Policy, which outlines how we protect your personal data and comply with relevant Data Protection laws. We may share your personal information with regulators, authorized bodies, and law enforcement authorities as required by regulations or to investigate fraud, money laundering, or other unlawful activities.
13. Fraud, Collusion, Improper Behaviour & Unlawful Activity
We take the integrity of our platform seriously. If we suspect any fraudulent, collusive, or improper activity related to your use of our services, we reserve the right to take appropriate action.
Such activities may include:
Unauthorized Methods or Manipulation: Using software-assisted techniques or hardware devices to gain an unfair advantage in our games or systems.
Malicious Intent: Introducing harmful viruses or other malicious material to our systems.
Inappropriate Content: Posting defamatory, obscene, or unlawful material.
Collusion: Attempting to collude with other users to gain an unfair advantage.
Intentional Loss: Participating in acts like chip dumping to intentionally lose money to another player.
Bonus Abuse: Misusing bonus offers or promotions.
Providing Incorrect Information: Furnishing inaccurate details.
Our Response to Suspicions
If we suspect any of the above, we may take the following actions:
Immediate Blocking: Preventing access to our services.
Account Closure: Closing your customer account.
Suspension: Temporarily suspending your account.
Seizure of Funds: Confiscating funds in your account.
Voiding Bets or Wagers: Invalidating any suspicious bets or wagers.
Legal Consequences
We reserve the right to pursue civil and criminal sanctions against any customer involved in fraud. We’ll also notify relevant regulatory or law enforcement authorities as needed. If fraud is alleged or suspected, we may withhold payment.
Your Responsibility
You are liable for any costs, charges, or losses arising from fraudulent, improper, or collusive behavior. This includes direct, indirect, or consequential losses, as well as damage to our reputation.
14. Chat/Community Rooms
In certain Games Products, we provide chat/community rooms where you can interact with other customers virtually. These rooms serve as a platform for entertainment and communication for all users. However, we reserve the right to remove or block access to these rooms for any customer at any time.
Responsibilities:
Language and Behavior: You are responsible for your conduct in chat/community rooms. You must comply with the room rules outlined in these Terms and Conditions and on specific Games Products. Chat must be in English or the language specific to specially designed language games. Always communicate in a manner appropriate for a face-to-face meeting.
Prohibited Content: Offensive, abusive, or inappropriate language is not tolerated. Harassment, threats, or embarrassment of other customers is strictly prohibited. Do not post defamatory, threatening, obscene, harmful, or pornographic material.
Game-Related Chat: Avoid discussing ongoing games, offering advice during gameplay, or revealing current cards held during a hand.
Supervision and Recording: Chat/community rooms are supervised, and conversations are logged and recorded. Suspicious chats will be reported to relevant authorities.
No Promotion of Other Products: You cannot promote any betting or gaming products other than the Games Products within chat/community rooms or elsewhere on the Websites.
Privacy Precautions: Keep your identity private. Do not share your full name, address, phone number, or email address unless specifically requested by a Chat Moderator. We may amend inappropriate chat or nickname choices.
Our Rights: We have the right to copy, use, distribute, adapt, modify, display, reproduce, and transmit any information you share in chat/community rooms. However, you are not entitled to do so without our approval.
User-Generated Content: Information shared in chat/community rooms represents the opinions and views of users, not ours. We are not liable for user-generated content.
Editing and Deletion: We may edit or delete any information in chat/community rooms that violates the rules outlined above.
15. License Agreement and Intellectual Property
The Bonanzino and Games Products include Client Software owned by or licensed to us. This software may be supplied by us or downloaded from sources we provide. Additionally, it encompasses trademarks, trade names, domain names, logos, pictures, design, graphics, photographs, animations, videos, music, audio, text, and other content (collectively referred to as “Bonanzino IPR”).
Ownership and Rights:
All ownership rights, copyright, and other intellectual property rights in the Bonanzino IPR belong to us or our licensors. You have no title or interest in these items except as expressly stated in the Terms and Conditions.
Your License:
You are granted a personal, non-exclusive, non-assignable, and non-transferable license to use the Bonanzino IPR solely for accessing and using the Bonanzino and Games Products. No other purpose is allowed.
Restrictions:
You may not sublicense, assign, transfer, rent, lease, or part with any part of the license or the Bonanzino IPR.
Use Client Software only on a computer where you are the primary user.
Material on the Websites may only be used for display on your computer screen and printing for personal viewing.
Linking the Websites to other sites requires our permission.
Prohibited Actions:
Do not reverse engineer, decompile, modify, or create derivative works based on the Bonanzino IPR.
Avoid unauthorized copying, distribution, or infringement of copyright or other intellectual property rights.
Violations may result in civil or criminal proceedings.
Personal Use Only:
Access information, download, and print extracts from the Websites for personal use. No commercial use unless agreed upon in writing by Bonanzino.
16. Liability
Exclusions: While we do not exclude or restrict liability for death or personal injury caused by negligence, Bonanzino, Games Products, Websites, and Client Software are provided “as is” with no implied warranties (accuracy, completeness, quality, etc.) to the fullest extent permitted by law.
Damages: We, our software providers, and licensors are not liable for any direct, indirect, special, or consequential damages arising from your use of Bonanzino, Games Products, Websites, or Client Software. This includes loss of data, income, profit, opportunity, or property damage.
Specific Exclusions:
We are not liable for other customers’ conduct or misleading information.
Loss due to misuse of your Customer Account or our products/services.
Technical failures, system breakdowns, or data transmission issues.
Accuracy of information or statistics on the Websites.
Our failure to observe self-exclusion policies or interact with you regarding concerns.
Third-party content on the Websites.
Legal Claims: We are free from claims made by third parties due to your use of the Websites, including breaches of Terms and Conditions or legal rights.
Maximum Liability: Our maximum liability (except for winnings or other monies due) is US$2,000 (or equivalent).
You acknowledge that you are responsible for complying with any legal obligations related to tax payments arising from your use of or access to the Bonanzino or the Games Products, including winnings.
You agree that you have no cause of action or other rights or claims against the software developer of the Games Products regarding your participation in those games.
17. Complaints and Disputes: Your Guide
At our end, we’re committed to providing you with the best experience possible. However, we understand that sometimes things might not go as planned. Here’s what you need to know about complaints and disputes:
Complaints: If you’re unhappy with any aspect of our service, reach out to our friendly Customer Support Team. We’re here to listen and help. The sooner you let us know, the better. We’ll follow our Complaints Procedure to address your concerns promptly.
Resolution Efforts: We’ll do our best to resolve your complaint swiftly. But if you’re still dissatisfied, don’t worry. You have the right to escalate the matter. Our Dispute Resolution Policy outlines the next steps.
Disputes: Sometimes disagreements arise, especially related to gambling transactions on our Games Products. If you have a dispute that isn’t resolved through a complaint, you can refer it to an independent adjudicator. They’ll assess the situation fairly.
Confidentiality: Your complaints and disputes remain confidential throughout the process. We won’t share details with third parties unless it’s part of our Dispute Resolution Policy. Remember, maintaining confidentiality is essential for a smooth resolution.
Account Suspension: While we work on resolving your complaint or dispute, we reserve the right to suspend your account. It’s a precautionary measure to ensure fairness.
Final Decisions: If a dispute reaches a regulator, their decision is binding. However, if you involve another independent third party, you can still seek legal recourse if needed.
18. Miscellaneous Terms and Conditions:
Understanding the Terms: If any part of our terms and conditions isn’t clear, don’t hesitate to reach out to our Customer Support Team. We’re here to help you navigate through them.
Entire Agreement: These terms constitute our entire agreement. No hidden clauses—just straightforward rules for a fair and enjoyable experience.
Waivers: We won’t consider any part of the terms waived unless it’s explicitly done in writing. Transparency matters!
Beyond Our Control: Sometimes circumstances beyond our control might affect our ability to meet obligations. In such cases, we won’t be liable for any breach.
Language: While the terms are primarily in English, if you encounter them in another language, the English version prevails in case of any conflict.
Rights and Obligations: You can’t transfer your rights or obligations without our consent. But we reserve the right to do so as needed.
Severability: If any part of the terms is deemed unenforceable, the rest remains valid. We’re all about fairness.
Taxes and Prizes: Any taxes or fees related to winnings are your responsibility. Prizes can’t be swapped—what you win is what you get!
Employee Representations: Our team members’ words don’t alter the terms, except in cases of fraud. Trust the official documents.
19. Governing Law and jurisdiction
The Terms and Conditions and all of their constituent parts are governed by the laws of Curaçao and the courts thereof.
20. Shared Games, Tables, and Platform Etiquette
Single Account: To ensure fairness and consistency, we encourage you to maintain only one account on our Shared Game Platform. This helps create a level playing field for all players.
Pooling into Shared Platforms: Occasionally, you might find yourself pooled into a Shared Game Platform. Our discretion guides this process. If you breach terms on one site or brand within the platform, we reserve the right to restrict your access across the entire system. Fair play matters!
Bet Placement and Withdrawal:
Cash Games: When you place a bet, ante, or blind during a cash game, that money is in play. It cannot be canceled or returned.
Automated Bets: If you’ve pre-selected a bet button that triggers automatic betting, remember to unselect it if you change your mind before your turn. Otherwise, the bet will proceed automatically.
Tournaments: For tournaments, additional rules may apply. You usually have the option to un-register and receive a full buy-in refund before the tournament officially begins. Exceptions may vary based on the tournament type.